Online Course

Critical Facilities: Facilities


The purpose of this training is to assist those who are visiting a critical facility or a person that works in critical facilities to better understand the processes. Telecom providers have different kinds of facilities that have changed a lot through the years. Historically, headends were small buildings that mostly contained some switches or routers; typically, they just delivered cable television to just a few customers. A lot of them were acquired through acquisitions of smaller cable companies by larger cable companies, and so the building that they inherit might be very different from the current corporate model. Now, they contain sophisticated IT hardware, they deliver not just cable television, but as you know deliver Internet, voice over Internet, and 911 service (which means there are a lot of governing regulations). They are like mini data centers.

Since the telecom industry has grown and consolidated, there is a greater demand on the facilities in terms of the services delivered, as well as the number of customers they are serving. This increased demand and growth often means they are outstripping their original infrastructure and they are now suffering in terms of power, cooling, and space.

Included in the Course

  • Engaging and Interactive LightningMod™ to prepare learner for training
  • In-depth interactive eBook modules 
  • Course final exam 
  • Fun VirtuGame® to improve absorption and retention of competencies 

Requirements for Successful Course Completion

  • Completion of Final exam with a passing grade of 70% 
  • Completion of SCTE course feedback form

Subject Areas

  • Facilities 
  • HVAC 
  • security  
  • fire safety 
  • powering 
  • grounding and Bonding 
  • cabling 

Target Audience

This course is designed for individuals that will be auditing or working in the critical facility such as headend and hub sites or an operator.

Recommended Prerequisites

SCTE Broadband TelecomCenter Specialist

Upon Successful Completion

  • SCTE Course Completion Certificate
  • 1 recertification unit (RU) toward SCTE certification renewal