What information do we collect?
When ordering or registering on our site, or applying for membership, as appropriate, you may be asked to enter certain Personal Information, including your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. You are not required to provide any of this information, but if you choose not to provide certain information, we may not be able to provide you the requested service or complete your transaction.
When you visit our Web Properties, we may automatically collect some usage information, even if you do not place an order or register. This information may include, among other things, Internet Protocol (or IP) address or device ID/UDID, protocol and sequence information; browser language and type; domain name system requests; browsing history (such as, time spent at a domain, time and date of your visit) and number of clicks; and http headers, and operating system and fingerprinting data.
When do we collect information?
We collect information from you when you visit our blog, website or use or app, register on our site, place an order, subscribe to a newsletter, respond to a survey, send us an email or other correspondence, fill out a form or enter information on our site, and when you provide us with feedback on our products or services.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To improve our products and services.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To send periodic emails regarding your order or to send emails or newsletters about other products and services that might be of interest to you.
- To follow up with you after correspondence (live chat, email or phone inquiries).
- To help protect the integrity of our content and our users.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when you place an order and enters, submits, or accesses their information, to maintain the safety of your information, including regular malware and virus scanning.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
While we may provide certain encryption technologies and use other reasonable precautions to protect your information and provide suitable security, we do not and cannot guarantee or warrant that any information transmitted through the Internet is secure, or that such transmissions are free from delay, interruption, interception or error.
Retention of data
We, or third parties engaged by us, may store any information we collect from you, which may include Personal Information, for as long as necessary for the purposes for which it was collected, to provide you with products or services, to conduct legitimate business interests, and where otherwise required or permitted by law.
Do we use "cookies"?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Because each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
Some of our web pages and electronic communications may contain images, which may or may not be visible to you, known as Web Beacons (sometimes referred to as ‘clear gifs’). Web Beacons collect only limited information that includes a cookie number, time and date of a page view, and a description of the page on which the Web Beacon resides. We may also carry Web Beacons placed by third party advertisers. These Web Beacons do not carry any Personal Information and are only used to track usage of the Web Properties and activities associated with the Web Properties.
We may assign you a unique internal identifier to help keep track of your future visits. We use this information to gather aggregate demographic information about our visitors, and we use it to personalize the information you see on the Web Properties and some of the electronic communications you receive from us.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Demographic data, including your zip code, may also be shared with other third parties only on an aggregated basis whereby you are not personally identifiable.
We reserve the right to transfer your Personal Information, as well as any information about or obtained from you, in connection with the merger, sale or other disposition of all or part of our business and/or assets, or in the event of our bankruptcy, reorganization, insolvency, receivership, or an assignment for the benefit of our creditors. You expressly agree and consent to the use and/or transfer of the foregoing information in connection with any of the above described proceedings. We cannot and will not be responsible for any breach of security by any third parties or for any actions of any third parties that receive any of the information that is disclosed to us.
We may disclose your Personal Information for any purpose disclosed by us when you provide the information. We may also disclose your Personal Information with your permission or as directed by you.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these sites.
We may use the services of third party service providers to process transactions on our behalf. By using our services, you grant us all necessary rights and consents under applicable laws to disclose to our third party service providers -- or allow those third party service providers to collect, use, retain and disclose to us -- any Personal Information for purposes of providing services to you, including data that we may collect directly from you using cookies or other similar means.
We use Google AdSense Advertising on our website and we have implemented Google Display Network Impression Reporting and DoubleClick Platform Integration.
Modifying or opting out of Google cookies
You can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on. For more information, please visit www.google.com/policies/privacy/partners.
Google's Advertising principles provide information on Google’s advertising. These principles are put in place to provide a positive experience for users. More information can be found at https://support.google.com/adwordspolicy/answer/1316548?hl=en.
Notice to California residents
Under California’s “Shine the Light” law, California residents who provide certain personally identifiable information in connection with obtaining products or services for personal, family, or household use are entitled to request and obtain from us (once per calendar year) information about the customer information that we shared (if any) with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. To obtain this information, please send an email message to firstname.lastname@example.org “Request for California Privacy Information” in the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements, and only information on covered sharing will be included in our response.
Under California Civil Code Section 1789.3, California residents who use the Web Properties are entitled to the following consumer rights notice: If you have a question or complaint regarding the services or products provided through the Web Properties, please send an email to email@example.com. You may also contact us by writing to 140 Phillips Rd, Exton, Pennsylvania 19341, or by calling us at 610-363-6888 or (800) 542-5040. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
"Do Not Track" signals
Note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services that you visit. Like many websites and online services, we currently do not alter our practices when we receives a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.allaboutdnt.com.
Children Online Privacy Protection Act (COPPA)
Fair Information Practices
The Fair Information Practices principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice principles and how they should be implemented is critical to comply with the various privacy laws that protect Personal Information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: (1) we will notify you via email within 7 business days; and (2) we will notify users via in-site notification within 7 business days.
We also agree to the redress principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
Choices with your Personal Information and opting out
Whether you submit any Personal Information to us is entirely up to you. You are under no obligation to provide any Personal Information to us. However, this information is essential for the provision and quality of some of the services that we offer to you, so we cannot provide you with certain services or provide you with access to certain features if you choose to withhold requested information.
Please note that making such requests does not ensure complete or comprehensive removal of the content. For example, we may retain the information for our own internal records, and it is also possible that a third party that we do not own or control may copy the posting and repost it elsewhere.
European Union users
Access and correction
140 Phillips Rd
Exton, Pennsylvania 19341
Phone: 800-542-5040; 610-363-6888
Copyright © 2018. Society of Cable Telecommunications Engineers Inc. All Rights Reserved.
Last Updated: September 28, 2018