Format
Self-paced interactive Online Course: Learners start the SCTE VirtuLearn® course at any time, study at their own pace, and have access to dynamic online content after they register. On average, learners will spend approximately 2 hours per day over 1 week completing course activities. SCTE provides access to the course for 1 year from the date of purchase.
Course Modules
- Module 01: NetOps Network Operations Overview
- Module 02: NetOps Performance Expectations Inside Plant (ISP)Course
Learning Objectives
Module 01 NetOps Network Operations Overview
Upon completion of this course, learners will be able to:
- Identify terms and acronyms used when submitting and performing Network Change activity
- Identify network conditions and severity levels by service.
- Identify the pre-work requirements for all production environment change activity.
- Differentiate the 3 types of change activity performed in the Network Operations Production Environment.
- Identify the policy expectations associated to change activity performed in the Network Operations Production Environment.
- List the ticket types used when submitting Network Operations Productions Environment network change activity requests.
- Define a Method of Procedure (MOP) as it relates to the network changes performed in the Network Operations Production Environment.
- Identify the MOP requirements for submitting change activity.
- Identify the types of network changes submitted for operation task review.
- Describe the roles and responsibilities of each employee when submitting change activity requests.
- Identify the change request requirements.
- Distinguish between normal, routine and emergency change activity that is processed through the Change Management team.
- Identify network lockdown categories and criteria.
- Explain the Network Operations Commercial Business Notification SLA.
- Identify the call- in and call - out responsibilities required during change activity.
- Identify the uses of an Incident ticket.
Module 02 NetOps Performance Expectations Inside Plant (ISP)
Upon completion of this course, learners will be able to:
- Understand the performance exceptions of the Inside Plant.
- Explore the different Job types in the Inside Plant.
Target Audience
NetOps employees Spectrum approved vendors