CriticalFacilities

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Are you and your network ready for anything?

Our Critical Facilities Competencies course will give you the knowledge to put the structure in place to handle foreseeable events—like the move to 10G—and to also manage critical, unpredictable events. 

Prepare yourself and your network for the unpredictable.

Are you ready to overcome potential causes of downtime, such as hardware failure, network glitches, software problems and application bugs?

Are you ready to incorporate new decision-making structures, processes and tools to match unpredictable events such as power outages and natural disasters?

Are you ready for the surge in the amount of traffic on the network from new technologies like FTTx and the move to distribute access architecture (DAA)?

Are you ready to audit your facilities’ processes and people to ensure reliability?

Are you ready with mission-critical structure to handle critical incidents safely, responsively and competently?

Are you ready to make the necessary changes to your access network to keep up with increasing demand from residential, commercial and wireless customers as networks move to 10G?

With our Critical Facilities Competencies course, you’ll be ready for it all!

Who should complete our Critical Facilities Competencies course?

The course is designed for individuals interested in working in the cable telecommunications industry for a cable provider, contractor or vendor, including:

  • Network Operations Center (NOC) Engineers
  • Network Operations
  • Headend / Hub Engineers
  • Inside Plant / Field Engineers
  • Maintenance Technician, Plant Technician or equivalent
  • Technical Operations and Engineering Managers

Here’s what you get with our Critical Facilities Competencies course.

  • Network Operations Center (NOC) Engineers
  • Network Operations
  • Headend / Hub Engineers
  • Inside Plant / Field Engineers
  • Maintenance Technician, Plant Technician or equivalent
  • Technical Operations and Engineering Managers

 Module 01: Critical Facilities 

 Module This module will help learners to: 01: Critical Facilities 

  • Understand the history and a legacy overview of the facility. 
  • Define the important critical facility requirements. 
  • Understand the important principles regarding planning, installing, and caring for an effective facility-operating climate. 
  • Explain routing methods and practices, including labeling, as well as cable and connector types used in facilities. 
  • Understand the OSHA, safety, and security regulations, procedures and practices relating to headend site layout and personnel. 
  • Describe the operation, procedures, and practices relating to headend and facilities network system monitoring.
  • Understand facility rack design relating to organization, specifications, and environmental performance. 
  • Define the theory, architecture, methods, procedures and specifications used to ensure proper facility grounding and bonding practices. 
  • Describe commercial and standby facilities powering.

Module 02: Critical Infrastructure 

This module will help learners to: 

  • Distinguish the components that are part of the network infrastructure. 
  • Explain facility structures and their components. 
  • Interpret the facility cleaning procedures used. 
  • Explain the procedures, theory, and operation of headend fire safety equipment and its related components. 
  • Identify OSHA, safety, and security regulations and practices relating to headend site layout and personnel. 
  • Describe the facility design used by critical infrastructures. 
  • Grade the various environmental impacts. 

Module 03: HVAC 

This module will help learners to: 

  • dentify HVAC mechanical systems, DX systems, precision cooling, capacity and efficiency ratings. 
  • Define the environmental requirements associated with HVAC system functionality. 
  • Grade air-conditioning systems. 
  • Compare air circulation methodologies, cooling topologies, cooling towers, water supplies, chillers and how they are used within a critical facility. 
  • Explore headend rack placement and isle approaches related to airflow and cooling performance. 
  • Explore cooling monitoring systems 
  • Examine recovery from cooling system failures. 

This module will help learners to: 

This module will help learners to: 

  • Interpret the types of AC and DC powering used in critical facilities. 
  • Examine commercial power delivery systems used by operators. 
  • Estimate your power needs. 
  • Explore the operation and components of an uninterruptible power supply (UPS). 
  • Explore the operation and components of generators. 
  • Explain power distribution in facilities along with phases of powering, bonding and grounding. 
  • Describe power conditioning. 
  • Describe electrostatic discharge (ESD) and an electromagnetic pulse (EMP). 

Module 05: Disaster Recovery 

This module will help learners to: 

  • Identify what processes need to be followed when systems break. 
  • Explore how to uncover weaknesses in systems by using test-induced emergencies. 
  • Analyze how a configuration change that affects the system negatively can be fixed by practicing in a change-induced emergency. 
  • Explore how to uncover weaknesses in processes by studying a process-induced emergency. 
  • Identify what processes need to be followed in the event Mother Nature knocks out a portion of or the whole facility. 
  • Recognize to not repeat the past and learn from it by learning how to make a postmortem culture. 

Module 06: A Greener Facility

This module will help learners to: 

  • Identify how green a facility is by measuring the power consumption, carbon footprint, generator emissions, heat waste, and water consumption. 
  • Explore the use of biofuels, fuel cells, solar, wind, and hydroelectric to power a facility in a greener way. 
  • Review how to cool a facility in a greener way by setting running equipment temperatures at the right level, heat recovery and reuse, using more efficient mechanical systems, and setting up the equipment room for efficiency. 
  • Examine how a facility becomes greener by consolidation, virtualization, and automation of systems. 
  • Review green building techniques that include placement of the facility, building design and material selection. 

Some FAQs about our Critical Facilities Competencies course.