SCTE Chapter Technical Training

Michiana Chapter Service Agility Session

July 12, 2016

Blue Chip Casino Hotel
777 Blue Chip Dr
Michigan City, IN 46360

Michiana Chapter Service Agility-Best in Class Customer Service SessionLocation:Blue Chip Casino Hotel, 777 Blue Chip Dr, Michigan City, IN 46360Training will cover:Service Agility: Why do we respond the way we do? Learning how to respond in challenging customer situations Creating Continuity of ServiceAgenda: 7:30 – 8:15 Registration 8:15 – 8:30 Introduction 8:30 – 12:00 Service Agility Presented by Wendy Liu and Patty Kelly 12:00 – 1:30 Lunch 1:30 – 3:00 Situational Awareness Presented by Stephanie Kyle and Melissa Schammert 3:00 – 3:15 Closing remarksRegistration: This page is set up to track attendee registration. There will be no fee when you register online- registration fee will be taken care of on-site on the day the training. Please compete the registration process all the way to “check out” or you will not be registered.Please note- In order to register for an event, you must log into the website or create a profile. You don’t need to be a member but you must have an account in the system prior to registering. Once you have logged in, the page will show you the prices as well as a “register myself” button. You must click on the “Register Myself” button before you can click on any of the prices (they will be grayed out prior to clicking the “register myself” button).You also have the ability to register others from your company. Please click on “Register Someone Else” and use the search option to find members or non-members who have a record in the database. If not found, you can create a basic record for new participants. Please include the full name, company and email.