SCTE Chapter Technical Training

Badger State Chapter Cable 101 Seminar

April 26, 2018

Sleep Inn And Suites Conference Center
5872 33rd Ave
Eau Claire, WI 54703

Badger State Chapter will be presenting Never Have a Repeat! This seminar will be held in Fond du Lac on Wednesday, 4-25 and Eau Claire on Thursday 4-26. This seminar will focus on "Cable 101" with a strong emphasis on the seemingly little things that we tend to take for granted as Technicians. Statistically, the primary causes for repeat trouble calls are coax connectors, ingress/signal leakage, and WiFi network coverage. We'll also discuss best practices to turn a customer's frustration into a positive outcome while enhancing your own skill-set and confidence-level.Date and Location: WHEN: Thursday – April 26th. 2018WHERE: Sleep Inn and Suites: 5872 33rd Ave, Eau Claire, WI - 715-874-2900Agenda:8:30am - 9:00am: Registration - Continental Breakfast9:00am - 9:10am: Chapter Business9:10am – 10:30am: Fittings & Connectorization / Roger Mathews, Application Engineering – PPC - PPC will cover drop connectorization and cabling at the customer premises, which is a major contributor to trouble calls. ***Attendees are asked to bring their prep tools, compression tools, and safety glasses to this seminar!10:30am - 10:45am: Break10:45am - 12:00pm: Signal Leakage & Home Certification / Tony Dean – ComSonics - Tony will cover the signal leakage, including the different types (analog/digital, VHF/UHF), FCC rules and troubleshooting techniques. He will review Analog vs. Digital signal considerations along with Home Certification12:00pm to 1:00pm: Lunch 1:00pm - 2:15pm: Wifi / Scott Van Der Heyden – Charter Technical Training Department - Scott will cover advancements in the n and ac standard – beamforming and mu-mimo. He will spend time also on customer interaction and education, proper wireless router for the customer’s needs, along with proper router placement as these have a large impact on repeat calls.2:15pm - 2:30pm: Break2:30pm to 3:45pm: TQA / Ken Van Den Plas – Charter TQA Team - Ken will discuss the most common areas noted by the TQA team which could result in a trouble call. He will review understanding the customer needs, proper use of tools / test equipment, along with best practices.Cost for Seminar; $30 Non-Member, $20 SCTE Member. Questions: Randy Bunnell,