Understanding the technologies supporting today’s cable telecommunications architecture is critical to making informed business decisions, thus maximizing an organization’s business metrics. In addition to learning about today’s fiber architectures, participants will learn about the technologies on an optical network used to deliver high-speed data (HSD), video services, voice-over IP (VoIP) telephony, and networking the customer premises. Next, this course will explore how to hold it all together with business and operations support systems (B/OSS). In conclusion, learners will get a glimpse of cable’s future.
Format
Self-paced interactive Online Course: Learners start the SCTE VirtuLearn® course at any time, study at their own pace, and have access to dynamic online content after they register. On average, learners will spend approximately 1 - 2 hours per week over 8 weeks completing course activities. SCTE provides access to the course for 1 year from the date of purchase.
System Requirements: A high-speed Internet (HSI) connection, Internet browser with HTML5 support. For tablet or smartphone access, HTML5 may be used for online eBook content.
Instructor-Led Onsite Boot Camp Course: The SCTE VirtuLearn course may be delivered as an onsite boot camp over 2 days.
Course access information will be emailed when the course is purchased.
Included in Course
- Engaging and Interactive LightningMod™ to prepare the learner for training
- In-depth interactive eBook modules
- Module assessments
- Course final exam
- Fun VirtuGame® to improve absorption and retention of competencies
Target Audience
Entry-level or new hire personnel
Customer Service Representatives
Non-technical managers:
- Executives
- Marketing managers
- Public and government affairs managers
- Customer service managers
Recommended Prerequisites
None
Upon Successful Completion
- SCTE course completion certificate
- 2 recertification units (RUs) towards SCTE certification renewal