Online Course

Critical Facilities


Operators are changing their access networks to keep up with the demand from residential, commercial, and wireless customers. Technologies like FTTx and the move to distributed access architecture (DAA) will increase traffic on the network. These improvements put extreme demands on the operator's headend requirements for reliability and availability. The role of moving data is a 24/7 operation. Operators need to limit potential causes of downtime, such as hardware failure, network glitches, software problems, and application bugs. The bulk of unplanned downtime, 80%, is caused by processes or people issues. Operators must audit the processes in place in their facilities and the people they have on-site managing these facilities to improve reliability. Consequently, we now need to incorporate a new mindset and decision-making structure, process, and tools to match unpredictable events such as power outages, natural disasters, or manufactured incidences. This class facilitates bridging the gap between a critical incident and the mission-critical structure that needs to be in place and working according to detailed specifications to manage the event with safety, competence, and situational awareness.

The Critical Facilities course exposes learners to systems inside of a critical facility in the facilities module. In addition, learners take a deeper dive into the systems in the infrastructure book and learn how to plan systems in the design module. The two most important systems in a critical facility which are HVAC and powering, have separate modules. Finally, the critical facilities course participants learn how a facility is made greener in the greener technologies module.

Included in the Course 

  • Engaging and Interactive LightningMod™ to prepare learner for training 
  • In-depth interactive eBook modules 
  • Course final exam


Self-paced interactive Online Course: Learners start the SCTE VirtuLearn® course at any time, study at their own pace, and have access to dynamic online content after they register. On average, learners will spend approximately 1.5 hours per week over 12 weeks completing course activities in each module. SCTE provides access to the course for 1 year from date of purchase. 

System Requirements: A high speed Internet (HSI) connection, Internet browser with HTML5 support. For tablet or smartphone access, HTML5 may be used for online eBook content. 

Instructor-Led Onsite Boot Camp Course: The SCTE VirtuLearn course may be delivered as an onsite boot camp over 5 days. 

Course access information will be emailed when the course is purchased. 

Target Audience

  • Network Operations Center (NOC) Engineers
  • Network Operations
  • Headend / Hub Engineers
  • Inside Plant / Field Engineers
  • Maintenance Technician, Plant Technician or equivalent
  • Technical Operations and Engineering Managers

Recommended Prerequisites

SCTE Broadband TelecomCenter Specialist (BTCS)

Upon Successful Completion

  • SCTE course completion certificate 
  • 6 recertification units (RUs) towards SCTE certification renewal