Business Class Services Specialist Course
The course is available in two formats. Both formats use the same
online course materials but differ in the starting dates and the
students’ interaction with the instructor. In both formats, students
spend approximately 6-10 hours per week, on average, completing the
various course activities.
On Demand: Learners study at their own pace,
register for the course at any time, and then have access to the online
presentations for 8 weeks after they register. Participants are
encouraged to contact the instructor for questions and discussion.
Instructor-Led: Participants view online course
materials and complete learning activities on their own time and attend
scheduled live, interactive instructor coaching sessions. The timing
of the weekly coaching sessions is determined by the students and
instructor during the orientation held on the first day of class. These courses are scheduled throughout the year and have a specific start and stop date.